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Click & Collect Policy

Last updated: 19 November 2025

Click & Collect is a free service that allows you to place an order online and collect it in person from our smokehouse hut in Aldeburgh.

Collection Point

Ash Smoked Fishes
Hut 8, Crag Path
Aldeburgh
IP15 5BP

Click & Collect Charges

Click & Collect is free on all orders. There is no minimum spend for collection.

When Your Order Will Be Ready

We will prepare your order as soon as possible and keep it chilled until collection. Most orders are ready within 1–3 working days, depending on smoking schedules and stock.

We will contact you by phone, text or email to let you know:

  • when your order has been prepared, and
  • when it is ready to collect from the hut.

Collection Times

Collections are normally available during our standard opening hours. Please check our current opening hours on the website or contact us if you are unsure.

How to Collect Your Order

When you arrive at Hut 8, please give your:

  • name, and
  • order number (if available)

We will retrieve your order from our chilled store and hand it over to you.

Keeping Your Order Chilled

We store all Click & Collect orders chilled until you arrive. For the best quality and food safety, we recommend taking your order home and refrigerating it as soon as possible after collection.

If You Need to Change Your Collection Time

If you are unable to collect at the agreed time or day, please contact us as soon as you can. We will do our best to rearrange collection, subject to the freshness and safety of the products.

Uncollected Orders

Because our products are fresh and perishable, they cannot be kept indefinitely. If an order is not collected on the agreed day and we do not hear from you, the products may no longer be safe to eat and we may need to dispose of them. In this case, we are not able to offer a refund.

Problems With Your Order

If there is a problem with your Click & Collect order, please let us know as soon as possible, ideally within 24 hours of collection. Full details of how we handle issues can be found in our Refunds, Returns & Replacements Policy.

Contact Us

If you have any questions about Click & Collect, please contact us:
Email: ashaldeburgh@gmail.com